Accessibility

Bradley is designed for convenience and ease of use for everyone. Here’s an overview of the access features:

Accessibility Features

Visual paging monitors and courtesy phones are located throughout Bradley International Airport. Volunteer Airport Ambassadors are conveniently located at our lower level information desk to make visual pages, answer questions and to assist travelers. The Connecticut State Police and Airport security officers are also available at key locations throughout the terminal, both inside and outside, to assist travelers with special needs.

Passenger Pick-Up and Drop-Off

All passenger pick-up (lower level) and drop-off (upper level) locations are accessible to airport entrances.

Parking

Designated parking spots for drivers of vehicles displaying proper identification are available in the parking garage and within each of the surface lots. Please note that Lot 2 is a Park & Walk lot only.

Wheelchairs

Departing and arriving passengers can request wheelchair assistance with their airline. For departing passengers, please contact the skycap podium or the ticket counter agent for assistance once you reach the departure level of the airport. Upon your arrival back to Bradley Airport, the airline will have the wheelchair waiting for you at the gate if the request was made in advance.

Elevators

The main elevator is located near door #3 – across from the TSA Checkpoint on the departures level and next to the Information Center on the arrivals level. There are additional elevators across from American Airlines and in the hallway adjacent to Delta Airlines.

Commuter Carrier Lift

Bradley International Airport offers a specially equipped lift to facilitate boarding by individuals with disabilities on commuter aircraft. Passengers must contact their airline in advance to make arrangements for the equipment. Some exceptions do exist with certain aircraft types. Check with your airline for more information.

Restrooms

All restrooms at Bradley International Airport are wheelchair accessible. Unisex companion-care restrooms are also available adjacent to most of our restroom locations throughout the terminal.

Traveling with Service Animals

Service animals are allowed throughout the entire airport. An animal relief area inside Terminal A is located in the hallway adjacent to the iStore. There are two additional outdoor animal relief areas on the lower level at either end of the terminal building.

Interpreting Services

If you need language assistance while at the airport, please visit our information booth. A Bradley Ambassador can help you contact our translation services provider.

Luggage Carts

To assist with baggage handling, luggage cart dispensers are located on the baggage claim/arrivals level and may be rented for $6.00 each with a rebate of $0.25 issued upon return of the cart. The dispensers are equipped to accept credit cards.

Accessibility

Persons with disabilities may request reasonable accommodations by contacting your respective airline for airline related needs. For airport facility reasonable accommodation requests within 48 hours of travel, contact Airport Operations at (860) 627-3001. For airport facility reasonable accommodation requests made greater than 48 hours before travel, please send a written request to the ADA Coordinator, Ryan Tenny, at [email protected] with a subject line of “ADA Reasonable Accommodation Request” or by calling (860) 292-2044.

If you believe Bradley International Airport has not provided adequate access to airport services, programs, opportunities, or activities, you may access our ADA Complaint Form here.

CAA Americans with Disabilities Act Policy

Website Accessibility Assistance

Click on the Language & Accessibility button in the top right corner of any page on the Bradley Airport website to activate the Recite Me language and accessibility toolbar. The Recite Me toolbar displays a range of different options for customizing the way the website looks and ways you can interact with the content.