Bradley is designed for convenience and ease of use for everyone. Here’s an overview of the access features:

Accessibility Features

Visual paging monitors and courtesy phones are located throughout Bradley International Airport. Volunteer Airport RSVP Ambassadors are conveniently located at our new lower level information desk to make visual pages, answer questions and to assist travelers. The Connecticut State Police and Airport security officers are also available at key locations throughout the terminal, both inside and outside, to assist travelers with special needs.

Passenger Pick-Up and Drop-Off

All passenger pick-up (lower level) and drop-off (upper level) locations are accessible to airport entrances. Skycap service is located on the upper level to assist with baggage.


Designated parking spots for drivers of vehicles displaying proper identification are available in the parking garage and within each of the surface lots.


Departing and arriving passengers can request wheelchair assistance with their airline. For departing passengers, please contact the skycap podium or the ticket counter agent for assistance once you reach the departure level of the airport. Upon your arrival back to Bradley Airport, the airline will have the wheelchair waiting for you at the gate if the request was made in advance.


The main elevator is located near door # 3 – across from the TSA screening on the departures level and next to the Information Center on the arrivals level. An additional elevator is located in the center of the south wall across from the American Airlines ticket counter.

Commuter Carrier Lift

Bradley International Airport offers a specially equipped lift to facilitate boarding by individuals with disabilities on commuter aircraft. Passengers must contact their airline in advance to make arrangements for the equipment. Some exceptions do exist with certain aircraft types. Check with your airline for more information.


All restrooms at Bradley International Airport are wheelchair accessible. A unisex companion-care restroom is also available adjacent to baggage claim area four on the lower level.

Traveling with Service Animals

Service animals are allowed throughout the entire airport. A pet relief area inside Terminal A is located near the iStore. Please follow the directional signage for directions.

Interpreting Services

If you need language assistance while at the airport, please visit our information booth. A Bradley Ambassador can help you contact our translation services provider.

Luggage Carts

To assist with baggage handling, luggage cart dispensers are located on the baggage claim/arrivals level and may be rented for $5.00 each with a rebate of .25 issued upon return of the cart. The dispensers are equipped to accept credit cards.


Persons with disabilities may request reasonable accommodations by contacting your respective airline for airline related needs. For airport facility needs, contact Airport Operations at 860-627-3001.

49 CFR Part 21 Unlawful Discrimination

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specifically, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.” 42 U.S.C. Section 2000d. The Connecticut Airport Authority, and its employees, airport operators, lessees, tenants, concessionaires, contractors and airlines will not deny public services, employment and program opportunities to any person at Bradley International Airport¬†due to race, color, national origin, and disability or be otherwise subjected to discrimination pursuant to the Code of Federal Regulations, Department of Transportation, Part 21 -Title VI of the Civil Rights Act of 1964.

Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI should report the complaint to the Disability/Title VI Coordinator at 860-292-2057.

Discriminatory allegations may also be filed with the Federal Aviation Administration:

Federal Aviation Administration
Office of Civil Rights
800 Independence Avenue, S.W.
Washington, D.C. 20591

For more information, please click on the links below:

Title VI Complaint Procedures

FAA Unlawful Discrimination

CAA Americans with Disabilities Act Policy